I don’t have an “earned income” business per se, but I do sell clothes and accessories on Tradesy.
It’s interesting and I learn about sales, customers & marketing on resale.
To date, I have 142 sales and have made about $700 net in sales over 2 years. I don’t get rich but it helps me keep my closets decluttered and provides bargains for some and is more satisfying than sheer donation.
Today I got my first angry customer.
Threats such as “I’ll REPORT YOU!! and “You should be ashamed!”
My heart was racing.
I’m a Golden Retriever when it comes to sales. (I was a terrible shoe salesperson at 17).
As an honest person, I tried my best to represent the product as best as I could for a fair price ($65 retail for $11).
“How would the Ritz Carlton handle this?” ‘The answer is YES, what is the question?’
I composed myself and wrote “Certainly, a full refund if you are not happy. I have not had this problem before, but please allow me to phone Tradesy on your behalf and get you a full refund. I am so very sorry you were not happy with the order.”
I realize that it’s not the product she’s mad about; it’s something else. Perhaps a family member or pet died, or she was fired or cut off in traffic.
It doesn’t matter if I get the item back or not. It matters that my customers are happy getting nice things for a low price. If she is not happy about it or feels cheated, then I feel cheated and want to make things right.
It’s the way Ritz Carlton would do it.
WWRCD? (What Would Ritz Carlton Do?)